Terms and Conditions

These Terms & Conditions (“Terms”) govern your use of our website, services, and digital solutions provided by Alliance Creative AI Agency. By accessing our website or working with us, you agree to be bound by these Terms.


1. Services Provided

We offer a wide range of digital and AI-driven services including:

  • SEO Services

  • Performance Marketing (Meta, Google, Taboola, etc.)

  • Website & App Development

  • Email Marketing & Automation

  • PR Campaigns

  • AI-Powered Video Production

  • Business Analysis & Insights

  • Custom AI Character Creation

  • Automated Social Media Idea Generation

  • Multi-platform Content Publishing

  • Audience Engagement Automation

Service scope, pricing, and timelines will be defined in your proposal or agreement.


2. Client Responsibilities

Clients agree to:

  • Provide accurate business and marketing information

  • Supply necessary creative assets, login access, and credentials

  • Approve or respond to deliverables within reasonable timelines

  • Maintain compliance with policies of Meta, Google, Taboola, and other platforms

  • Ensure that all provided content is legally permissible

Failure to provide required access or information may delay project timelines.


3. Payments & Billing

  • All services must be paid as per the agreed payment schedule

  • Delays in payment may result in paused work or restricted access to deliverables

  • Performance marketing budgets (ad spend) must be paid directly to the ad platform

  • Late payments may incur additional fees

No refunds will be issued for completed work, time invested, or paid consultations.


4. Refund Policy

Refunds are only applicable under:

  • Duplicate payments

  • Overcharges

  • Service errors acknowledged by our team

Refunds are not applicable for:

  • Ad spend

  • PR placements once executed

  • AI-generated content after delivery

  • Strategy consulting sessions

  • Partial work if client delays or cancels the project


5. Intellectual Property

  • Final paid deliverables belong to the client

  • AI prompts, internal tools, workflows, source code, and proprietary methodologies remain the agency’s intellectual property

  • Clients may not resell or distribute our templates, systems, or AI-generated assets without permission


6. Confidentiality

Both parties agree to maintain confidentiality of shared business, financial, and marketing data unless legally required to disclose.


7. Limitation of Liability

Alliance Creative AI Agency is not liable for:

  • Platform suspensions (Meta, Google, etc.)

  • Reduced performance due to algorithm updates

  • Losses from incorrect client-provided data

  • Website downtime due to hosting issues

  • Third-party service failures

Our total liability will not exceed the amount paid for the service within the last 30 days.


8. Termination of Services

Either party may terminate the agreement with written notice.
All completed work must be paid for before termination.


9. Use of Portfolio & Case Studies

Unless stated otherwise, we may showcase non-sensitive work results, visuals, and performance improvements for portfolio and marketing purposes.


10. Governing Law

These Terms are governed by the laws of USA, unless agreed otherwise.
Disputes will be resolved through arbitration or competent courts in the applicable jurisdiction.

11. SMS Communications & Messaging Terms

 

Description of SMS Use Cases

By providing your mobile number through our website, landing pages, booking forms, contracts, or other opt-in methods, you consent to receive SMS communications from Alliance Creative AI Agency.

SMS communications may include:

  • Appointment confirmations and reminders

  • Onboarding instructions and service updates

  • Billing alerts and invoice notifications

  • Account-related notifications

  • Marketing promotions and special offers (where consent is provided)

  • Follow-up communications related to inquiries or consultations

Message frequency may vary depending on engagement and services.


Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

After opting out, you will no longer receive SMS messages unless you re-subscribe.

SMS consent is not a condition of purchase.


Customer Support Contact

For assistance regarding SMS communications or services, contact:

📧 Email: [email protected]
🌐 Website: https://acgx.ai

Our support team will respond within a reasonable timeframe.


Message & Data Rate Disclosure

Message and data rates may apply depending on your mobile carrier and plan.
Alliance Creative AI Agency is not responsible for carrier-imposed charges.


Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and network availability.


Age Restriction (18+)

Our services and SMS communications are intended for individuals who are at least 18 years of age.
By using our services or opting into SMS communications, you confirm that you are 18 years or older.


Link to Privacy Policy

For detailed information on how we collect, use, and protect your data, please review our Privacy Policy:

🔗 https://acgx.ai/privacy-policy

Your continued use of our services constitutes acknowledgment of and agreement to both these Terms & Conditions and our Privacy Policy.